Shipping and Delivery Policy

At Vista Voyage, we are committed to providing timely and reliable shipping services for all orders. Please review our Shipping and Delivery Policy for details about how we handle shipping, delivery times, and related charges.

1. Shipping Methods

We offer the following shipping methods:

• Standard Shipping: Estimated delivery time of 2 to 3 business days.
• Expedited Shipping: Estimated delivery time of 3 to 5 business days.
• Express Shipping: Estimated delivery time of 3 to 5 business days.

Shipping times may vary based on your location, the shipping method selected, and the availability of the items in your order.

2. Processing Time

All orders are processed within 3 business days. Orders are not shipped on weekends or holidays. If we experience a high volume of orders, processing times may be extended. Please allow additional time for orders placed during peak seasons.

3. Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. Shipping charges will be displayed at checkout before you complete your purchase. We occasionally offer free shipping promotions, and any applicable terms or conditions will be noted during checkout.

4. Order Tracking

Once your order has been shipped, you will receive an email with tracking information (if applicable) to track your order’s status. Please allow up to 48 hours for the tracking number to be updated in the shipping carrier’s system.

5. International Shipping

We currently offer international shipping to the following countries: [list of countries]. Please note that international shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. We are not responsible for any delays or additional charges due to customs procedures.

6. Shipping Restrictions

We do not ship to [PO Boxes, APO/FPO addresses, or specific locations]. Please ensure that your shipping address is correct at checkout to avoid delays or delivery issues.

7. Delivery Delays

While we strive to ensure timely delivery, please note that delivery times are estimates and may be subject to delays beyond our control, including but not limited to severe weather, holidays, and carrier delays. We are not responsible for such delays, but we will do our best to keep you informed and assist with any issues that arise.

8. Address Errors

Please ensure that your shipping address is accurate before submitting your order. We cannot be held responsible for lost or delayed shipments due to incorrect or incomplete address information. If you notice an error in your shipping address after placing the order, please contact us as soon as possible at [customer service contact email/phone number]. We will attempt to make changes if the order has not yet been processed or shipped.